Refund policy
Last updated: May 24, 2026
At HANAHANIM, every bottle is harvested, pressed, and packaged with care to reach you in perfect condition. Because our products are food items, we are unable to accept returns or exchanges for reasons of food safety and product integrity. However, your satisfaction matters to us, and we will always make things right if something goes wrong with your order.
Damaged or defective items
We carefully pack every order to protect your oils in transit, but accidents can happen. If your order arrives damaged, leaking, or with broken seals, please contact us within 2 days of delivery with:
- Your order number
- Clear photos of the damaged item(s) and the outer packaging
- A brief description of the issue
You can reach us by email at b2c@hamush.com or, for the fastest response, message us on WhatsApp at +971 4 385 0477.
We will arrange a replacement or full refund at no cost to you.
Please note: Minor dents or surface marks on metal tins can occur during transport and are normal. These do not affect the quality, freshness, or safety of the oil inside. A tin is only considered damaged if there is visible leakage or a broken seal.
Wrong or missing items
If you receive the wrong product or your order is incomplete, please contact us within 2 days of delivery by email at b2c@hamush.com or WhatsApp at +971 4 385 0477 with your order number and details. We will ship the correct item or issue a refund as appropriate.
Items not eligible for return
For food safety reasons, we do not accept returns or exchanges on:
- Olive oils and any other food products, opened or unopened
- Gift sets and bundles
- Items purchased on sale or with a promotional discount
- Gift cards
This does not affect your statutory rights in cases where the product is defective, damaged on arrival, or not as described.
Order cancellations
If you need to cancel an order, please contact us as soon as possible by email at b2c@hamush.com or WhatsApp at +971 4 385 0477. We process orders quickly, so cancellation is only possible if your order has not yet been dispatched. Once an order has shipped, it cannot be cancelled, but the above policies apply if anything is wrong on arrival.
Refunds
Approved refunds are processed to your original payment method within 10 business days of confirmation. Please note that your bank or card issuer may take additional time to post the refund to your account. If more than 15 business days have passed since we confirmed your refund and you have not received it, please contact us at b2c@hamush.com or WhatsApp +971 4 385 0477.
Wholesale and B2B orders
Wholesale orders are governed by our separate Wholesale Terms & Conditions agreed at the time of account setup. For questions regarding wholesale orders, please contact your account representative or email b2b@hamush.com.
Contact us
For any questions about this policy or your order, reach us at:
HAMUSH FZCO (trading as HANAHANIM) Email: b2c@hamush.com WhatsApp: +971 4 385 0477 Hours: Monday–Friday, 9am–6pm (UAE time, GST / UTC+4)
For the fastest response, we recommend reaching out via WhatsApp.