Shipping policy

Last updated: May 24, 2026

Thank you for shopping with HANAHANIM. This Shipping Policy explains how, when, and where we deliver our products, what to expect after placing an order, and how to reach us if you have any questions.

Where we ship

At this time, HANAHANIM ships within the United Arab Emirates only. We currently deliver to all seven emirates: Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah.

We are working to expand our delivery network to the wider GCC and beyond. To be notified when we ship to your country, please subscribe to our newsletter or contact us at b2c@hamush.com.

Shipping rates

Shipping rates are calculated at checkout based on your delivery address and order total. A flat shipping fee will be displayed clearly at checkout before you complete your purchase.

From time to time, we may offer free shipping on orders above a minimum order value, or apply different rates for special collections, gift sets, promotions, or wholesale orders. Any such offers will be communicated on our website or in promotional communications.

Order processing time

Orders are processed and dispatched within 1 business day of order confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

You will receive an order confirmation email immediately after placing your order, followed by a shipping notification with tracking details once your parcel is on its way.

Business days are Monday to Friday, excluding UAE public holidays.

Delivery time

Once dispatched, orders within the UAE are typically delivered within 1 to 2 business days.

All delivery times are estimates and are not guaranteed. Delays may occur due to high order volumes, public holidays, weather conditions, customs processing, or events outside our control.

Our delivery partners

We work with industry-leading last-mile delivery providers in the UAE to ensure your order reaches you safely and on time. Once your order is dispatched, you will receive a tracking number that allows you to monitor your parcel through our delivery partner's tracking platform.

Packaging

Our oils are packaged with care to protect them in transit. Glass bottles are wrapped and cushioned in rigid, protective packaging to minimize the risk of damage.

Please note: Minor dents or surface marks on metal tins can occur during transport and are normal. These do not affect the quality, freshness, or safety of the oil inside. A tin is only considered damaged if there is visible leakage or a broken seal.

Order tracking

Once your order is dispatched, you will receive an email with your tracking number and a link to track your parcel. If you have not received a tracking notification within 2 business days of placing your order, please contact us at b2c@hamush.com or WhatsApp +971 4 385 0477.

Failed delivery attempts

Our delivery partners will typically attempt delivery more than once. If delivery attempts are unsuccessful, your parcel may be held at a local collection point for pickup. You will be notified with collection details and the deadline for pickup.

Parcels not collected within the holding period may be returned to us. In such cases, additional shipping fees may apply for re-delivery.

To avoid failed delivery, please ensure your shipping address is complete and accurate (including building name, floor, and apartment number where applicable) and that someone is available to receive the parcel during business hours.

Damaged or lost parcels

If your parcel arrives damaged or fails to arrive within a reasonable timeframe, please refer to our Refund & Return Policy or contact us within 2 days of delivery (or the expected delivery date) at b2c@hamush.com or WhatsApp +971 4 385 0477.

Wholesale and B2B shipping

Wholesale orders are shipped under separate arrangements agreed at the time of order. For wholesale shipping enquiries, please contact b2b@hamush.com.

Risk of loss

Title and risk of loss for products pass to you upon delivery of the products to the shipping carrier. HANAHANIM is not liable for any loss or damage that occurs after the products have been transferred to the carrier, except as may be covered under our Refund & Return Policy for items that arrive damaged.

Contact us

For any shipping-related questions, reach us at:

HAMUSH FZCO (trading as HANAHANIM) Email: b2c@hamush.com WhatsApp: +971 4 385 0477 Hours: Monday–Friday, 9am–6pm (UAE time, GST / UTC+4)

For the fastest response, we recommend reaching out via WhatsApp.